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Frequently asked questions

Transport

What logistical schemes do you favor for transporting the goods you offer me ?


Our goal is to satisfy you and meet your expectations wherever possible. Our logistics department is therefore very responsive and able to respond to urgent requests.

For the transport of goods, we favor multimodal solutions allowing to benefit from ecological and economic advantages.

In addition, we strive to find partners who are keen to minimize their environmental impact.




What incoterms do you prioritize for transporting your goods?


You are customers :

- Either we let you manage the transport of the goods since the departure of our stock in Holland.

- Either we offer a logistical scheme that allows delivery to you.

You are suppliers:

- Our logistics department is able to organize transport from the nearest port to your factory or even from your factory.

- We can also take care of the goods once they have been transported by you to a European port.





Products

Do you have the option to offer products on request ?


To the extent that our resources permit, we will do our utmost to be able to respond to your request.

On the other hand, we prefer to decline your request rather than offer you a product that is not reliable and 100% transparent.




Are you certified for organic products ?


Of course, it is one of our priorities to develop the organic sector on the market of raw materials derived from fruits.

You can find our Ecocert certificate in the "certification of Forcomex" section.




Do you offer "baby food" quality for your products ?


We do offer "baby food" quality on some of our products.

In general, we strive to work hand in hand with our suppliers to stimulate traceability, improve farming practices and minimize residues in products.

In any case, according to your requirements and your specifications "baby food", we will make every effort to match your expectations and propose the material that suits you.





Packaging

What types of packaging do you offer for your products ?


This will depend on the material, the quantity and your preferences.

Currently our products are delivered in tanks, aseptic or frozen drums, buckets, cartons and fronzen jerry cans, or in fluid bag.





Billing

What is the billing entity ?


We always buy the goods we offer. Forcomex is therefore your single point of contact, for billing as for any other domain. We accompany you throughout the purchase process.





Contact

Who do I contact for quality information ?


For technical questions and quality, contact Nicolas Duffez.
You can find his contact details in the contact section.

On the other hand, the whole team is able to answer you, so in case of absence contact us on forcomex@forcomex.eu or by telephone on +33. (0) 4.37.55.02.35




Who do I contact for logistical information ?


For transportation and logistical inquiries, please contact Kevin Minodier.
You can find his contact details in the contact section.

On the other hand the whole team is able to answer you, so in case of absence contact us on forcomex@forcomex.eu or by telephone on +33. (0) 4.37.55.02.35




Who do I contact for supplier information ?


For questions about suppliers, please contact Nicolas Duffez.
You can find his contact details in the contact section.

On the other hand, the whole team is able to answer you, so in case of absence contact us on forcomex@forcomex.eu or by telephone on +33. (0) 4.37.55.02.35





Your question is not in the FAQ?

In this case, simply send us an e-mail at forcomex@forcomex.eu or use the contact form directly. We will reply as soon as possible, usually within 24 to 48 hours.

Localisation


Nos bureaux sont situés en pays Beaujolais à proximité immédiate de Lyon (seconde métropole de France). 

Le bassin industriel du Centre Est (150 km autour de Lyon) concentre plus du tiers des volumes de jus de fruits conditionnés en France.  Lyon borde, avec Milan/Turin et la Ruhr, le grand triangle économique au cœur de l’Europe.

 

"Our offices are located in the Beaujolais area close to Lyon (the second biggest city of France). The industrial region of Center-East (150 km around Lyon) concentrates over a third of fruit juice volumes packaged in France. Lyon delimits, with Milan / Turin and the Ruhr, the great economic triangle at the heart of Europe."

© 2015 - Forcomex

Avec la participation de Isinet Informatique

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